[摘要]目的 探讨优质护理服务在门诊抽血室中的应用价值。方法 选取2018年4～10月我院门诊抽血室的108例患者作为研究对象，按照护理服务方式不同分为干预组和对照组，每组各54例。干预组给予优质护理服务，对照组给予常规护理服务。比较分析两组的抽血情况(抽血失败率及标本不合格率)及对护理服务满意率。结果 干预组的抽血失败率和血液样本不合格率分别为5.56%，1.81%，明显低于对照组的31.48%，16.67%，差异有统计学意义(P<0.05)。干预组护理总满意度为98.15%，高于对照组的81.48%，差异有统计学意义(P<0.05)。结论 优质护理服务有助于降低抽血失败率和不合格率，提高患者的满意度，改善护患关系，保障患者享受优质、安全、便捷的护理服务，值得推广。

    [关键词]优质护理；门诊；抽血；常规护理

    [中图分类号] R473 [文献标识码] A [文章编号] 1674-4721(2019)4(a)-0231-03

    [Abstract] Objective To explore the application value of the high-quality nursing service in the outpatient blood drawing room. Methods A total of 108 patients who had blood drawn from the outpatient clinic from April 2018 to October 2018 were selected as the study subjects. They were divided into the intervention group and the control group according to the different nursing service modes ......